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Return Policy


At BOLD4WD.com we make returns and other client services as easy as possible. Our mission is to provide you with the best products and the best service in the aftermarket auto accessories industry. We understand that sometimes, clients change their minds about products that they order or simply do not need them anymore. We also know that clients are cautious about terms and conditions since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and simple.

If you are not satisfied with your purchase for any reason, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery. The following rules apply:


  • All returns must be made via our Return Procedure with a valid RMA form.
  • Products must be in original packaging and in a new and resalable condition.
  • Any product that was used or fully/partially installed is non-returnable.
  • Return shipping costs are not covered, unless there is a defective, damaged or incorrect item.
  • Freight, and non-continental US returns are accepted, however shipping costs are not covered. Coordination of return shipping is the responsibility of the client.

  • The few exceptions for items that cannot be returned include:

  • Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order)
  • Personalized Items (custom engraved, embroidered, or painted)

  • Due to their exceptional size, weight, and pick-up restrictions, freight items have return restrictions. They are only returnable if damaged during shipment, or if the wrong item was sent as a result of an error on the part of the manufacturer or BOLD4WD and only if you refuse delivery. The confirmation process is designed to ensure the correct freight item is delivered and in perfect condition. Be sure to check the item thoroughly before signing proof of receipt, and refuse delivery if there are any issues. Exchanges due to incorrect ordering on the customer’s part may only be offered BOLD4WD’s discretion.

    Return Procedure


    In order to return a product you must first request a Return Merchandise Authorization (RMA).
    Please let us know which particular item(s) you would like to return and the reason. Once you have submitted a return request, you will be issued a Return Authorization Number (RMA) within 1-2 business days* and will receive an email with return instructions and a pre-paid return label. We may request photos of the items that are broken, too big, too small, or just not right to assist with the return process.You will receive an email with an RMA form attached. The RMA form will include an exact return address and detailed instructions on how to return a product. Please allow 24 to 72 hours for processing since in many instances, we have to wait for a manufacturer's response. You have 30 days to return your item from the date of delivery. We accept all items that are new, in resellable condition**, and that have not been installed or modified.

    Exchange Procedure


    Follow standard Return Procedure for the part you would like to return. Upon return of the part a refund will be issued promptly.
    If you do not want to wait your refund, order the new part online, so it can be shipped to you right away.

    Defective, Damaged or Incorrect Products


    We all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service depart as soon as possible. Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Photos of the damage, defect, or fitment issue may be requested in order to correctly process your request.

    Billing, Refunds & Credits


    Payment for orders may be captured as soon as the order has been successfully placed. Refunds for returned products are issued as soon as they are received by our warehouse. Refunds will be issued via the same payment method originally used to place the order (Credit Card or PayPal). The refund amount will be composed of the original purchase price minus applicable shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.

    Order Cancelation


    Order cancellations can only be requested prior to shipment, or in some cases, prior to the start of the manufacturing or painting process. In the event an item ships post cancellation, the item may be returned.

    When you request a cancellation of an order or a part, please note that it takes time for a manufacturer to cancel an order. This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.

    Disclaimer


    In effort to provide our valued clients with the most up to date and accurate information, BOLD4WD is continuously implementing real-time updates to our online superstore. Due to the immediate nature of these updates the correction of any errors and/or omissions can happen at any time without prior notice. This information may include but is not limited to pricing, availability, suggested use, fitment, compatibility, and warranties.

    BOLD4WD is not responsible for any additional charges, labor, loss, or damage incurred as a result of information, correct or incorrect, referenced or products purchased from BOLD4WD. While we work to avoid any errors or omissions that may appear on the BOLD4WD website, we do reserve the right to cancel any undelivered orders based on inaccurate information.


    *Business days refer to days of the work week Monday to Friday excluding holidays.
    **Please Note: Merchandise that has been installed, modified, drilled, bent, scratched, or otherwise damaged is no longer in "new" or in resellable condition and should not be returned unless it has a manufacturer defect or was damaged in shipping. All returned merchandise must be in its original packaging, including all parts and paperwork. Should you have a warranty issue, give us a call and we will facilitate a warranty-service request for you with the manufacturer.